FAQS
Collections
How long does it take to make an order from the collections?
Depending on how complex the item is, usually it takes between 2-3 months to make and with veils the time is 2 months at the most.
Can I request changes to pieces from the collections?
Small changes such as hem or sleeve length can be made, but major design changes or size changes cannot be altered on collection pieces.
Tailoring and Mending
When should I book my tailoring appoint?
For bridal alterations, we suggest booking your first appointment 3- 6 months before your wedding day. For other alterations we suggest at least 1-2 months before.
How much is tailoring or mending?
Pricing is based on how much work is involved for each project. During a fitting we can fit the garment on a client go over options and determine exactly how much work will be involved and then from there we can create an estimate.
How long does tailoring, mending, or custom design service usually take?
It's very important to account for time to complete any project. Bridal tailoring should be started at least 2 months before the wedding date at the latest. Any tailoring service requested less than 1 month will be subject to a rush fee of $30. Tailoring special occasion garments usually takes 2-4 weeks however smaller jobs can take less time.
Why is there a fee to book a tailoring/custom design appointment?
The fee guarantees your reservation for a personal one on one consultation time with you. If you choose to use Poncé Gold for your services we give you a “consultation credit” to use towards your tailoring/custom service. If you have to cancel your appointment for any reason just let us know at least 24 hours in advance in order to receive a full refund for the fee.
I plan to lose weight closer to my event date should I still book my appointment?
When you book your appointment you need to be at your ideal body weight. Redoing alterations will damage your gowns fabric and will incur extra charges for extra labor.
Custom design
How much is the custom design service?
Pricing can vary anywhere between $100-$2,000 or more depending on the complexity of your design. Do keep in mind that custom design will be more expensive than altering a gown because we are making a unique piece from scratch.
How long does a custom design usually take to have made?
It usually takes between 3-4 months or with larger scale projects it could take up to 6 months to complete a custom garment. This leaves room for design changes, drafting custom patterns, making a sample, scheduling conflicts, fittings, sourcing fabric, fabric or embellishment ordering and shipping, and construction of your garment.
Is there a refund policy for custom garments?
Unfortunately we cannot offer refunds for custom pieces since the project cannot be undone or resold once it has been constructed.
Don’t see a question you want answered on here? Feel free to send me a direct email! I’m happy to help in any way I can.